Before buying YouTube views, BoostMe.com customers usually want to know what happens if something goes wrong. This reference guide sets out what the site’s guarantee, Refund Policy, refills and Terms cover, and where that coverage stops.
Everything here comes from BoostMe’s published pages as read on 1 October 2026. Both the Refund Policy and the Terms show an update date of September 6, 2024.
| Protection | Where it is stated | Short version |
|---|---|---|
| 30-day money-back guarantee | FAQ, Refund Policy | Refund requests within 30 days, under set conditions |
| Refills | Refund Policy | A complimentary refill if metrics drop |
| Uptime guarantee | Terms | 99% uptime each month, with credit toward future purchases |
| Liability cap | Terms | Limited to what you paid in the month before the claim |
| Account damage | Terms | Not covered. |
| Use is at your own risk |
What BoostMe.com Covers When You Buy YouTube Views
The headline protection is a 30-day money-back guarantee. The Refund Policy says it applies to all services, and the clock starts on the order date.
The FAQ words it more broadly. It says that if you are not satisfied for any reason, you can request a full refund within 30 days of purchase. The Refund Policy is the more detailed document, and it narrows that promise considerably.
Note. Where the FAQ and the Refund Policy differ, it is sensible to plan around the narrower Refund Policy, since it sets out the actual conditions and exclusions.
When Does a Refund Apply?
The Refund Policy lists two situations where you can ask for your money back, and one situation where you cannot.
| Situation | Refund available? | Condition |
|---|---|---|
| Order not delivered in the expected timeframe | Yes | Contact BoostMe within 30 days of the order date |
| Service does not match its description | Yes | Report within 30 days, with clear evidence |
| Order fully delivered and confirmed to your satisfaction | No | Listed as an exclusion |
Non-delivery
For a missing order, the policy says BoostMe will either make sure you receive the service or provide a full refund. The choice between the two is not spelled out.
Not as described
This route needs evidence. The policy does not say what counts as clear evidence, so screenshots of your count before and after the order, with dates, are the practical starting point.
Fully delivered orders
Once an order has been delivered and confirmed, the policy rules out a refund. It does not mention partial refunds at all.
How Long Each Step Takes
The site gives timeframes for some steps and leaves others open. Putting them side by side shows where you can plan and where you should ask first.
| Step | Stated timeframe | Source |
|---|---|---|
| Delivery starts | Within a minute of purchase | YouTube Views FAQ |
| Delivery completes | Not stated for each package | Not published |
| Raising non-delivery | Within 30 days of the order date | Refund Policy |
| Decision on a refund request | 1 to 3 business days | Refund Policy |
| Refund reaching your account | 10 to 15 business days | Refund Policy |
| Refill after a drop | Not stated | Not published |
Because the policy says “the expected timeframe” for delivery without defining it, ask support how long your package should take before you treat it as late.
How to Request a Refund
The process runs through BoostMe’s support channels rather than an account dashboard.
- Write to support@boostme.com or use the Contact Us page.
- Include your order number, your social media handle or link, and a detailed description of the problem.
- Wait for a decision, which the policy says takes 1 to 3 business days.
- If approved, expect the money on your original payment method within 10 to 15 business days.
If the refund has not arrived after that, the policy suggests checking with your bank first and then contacting support again.
Tip. The contact form has a subject option called Order Complaint and a required Order ID field. Choosing it keeps your request tied to the right order.
How Do Refills Work?
Refills are the site’s answer to falling numbers. The Refund Policy says that if you notice any drop in followers, likes, views or other metrics, every service comes with a complimentary refill option, and you only need to reach out.
What the policy does not say is just as useful to know.
- No time limit for claiming a refill is stated
- No minimum drop size is given before a refill applies
- Nothing says how often a refill can be requested
- No delivery time is given for the refill itself
If any of these matter to you, ask support in writing before you order and keep the reply.
What the Terms Leave With You
The Terms of use carry several limits that apply to every order, YouTube views included.
| Clause | Effect on you |
|---|---|
| As-is and as-available | No warranties on how the service works or performs |
| Not affiliated with social networks | Following YouTube’s rules is your responsibility |
| Account damage | BoostMe is not responsible, and you use the services at your own risk |
| Liability cap | At most what you paid in the month before the event behind the claim |
| Pricing and errors | Prices can change, and orders can be cancelled if site information was inaccurate |
| Disputes | Bulgarian law and courts, with jury trial waived |
The commercial use clause
The Terms restrict the service to personal, non-commercial use and expressly prohibit businesses from using it. They also reserve the right to end service immediately for anyone found in breach. A business buyer would therefore be outside the terms that the guarantee belongs to.
The uptime credit
The 99% monthly uptime guarantee applies to the website. A failure earns a credit for future purchases only, excluding taxes, and does not cover scheduled maintenance or events beyond BoostMe’s control.
Price Changes, Cancellations and ID Checks
Three clauses in the Terms can affect an order before the guarantee ever comes into play.
- Prices can change. BoostMe reserves the right to modify products and pricing at any time.
- Orders can be cancelled. If information on the site was wrong, including about availability or offers, BoostMe may cancel an order even after you have submitted it.
- Extra checks can apply. A purchase judged high-risk can lead to a request for government-issued photo ID and possibly a recent bank statement for the card used.
The Terms do not say how a cancelled order is refunded. If BoostMe cancels yours, ask support to confirm the refund in writing.
Your Data When You Make a Claim
A refund or refill request shares more of your details with BoostMe, so the Privacy Policy is part of the picture.
- BoostMe stores the handle and email address you give at purchase and in the contact form
- Card details are entered with PayPal, and the policy says BoostMe does not store them
- Your data may be used for marketing, targeted advertising and customer testimonials
- Buying, or verifying a phone number, counts as consent to promotional SMS, which you can opt out of
- EEA residents are told they can ask for access, correction or erasure, and BoostMe may verify identity first
Warning. The Privacy Policy asks anyone under 18 not to submit personal information. A minor placing an order would be acting against the site’s own policy.
Which Rules Sit Outside BoostMe’s Coverage?
Some outcomes are decided by YouTube, and no seller guarantee can change them.
- Counts. YouTube says it may slow down, freeze or change metric counts and discard low-quality playbacks while it verifies them.
- Strikes. Under its fake engagement policy, artificial traffic is not counted and can lead to strikes. Three strikes in 90 days can end a channel.
- Monetization. YouTube decides which watch hours qualify for its Partner Program.
The site’s FAQ says its growth stays within YouTube’s guidelines and that it provides only real and safe interactions. That is BoostMe’s description of its own service. YouTube’s policy is the one it applies, and the Terms make following it your responsibility.
A refill can top up a number that dropped. It cannot undo a strike, and the Terms say BoostMe is not responsible for damage to your account.
Coverage Questions Answered
Is the 30-day window counted from delivery or from the order?
For non-delivery, the Refund Policy counts from the order date. For orders that are not as described, it says within 30 days of purchase.
Does a Subscribe and Save plan change the coverage?
The Refund Policy does not mention subscriptions separately. The checkout note says cancelling goes through Customer Support.
Can BoostMe ask for ID?
Yes. The Terms allow BoostMe to ask for government-issued photo ID, and possibly a recent bank statement, if a purchase looks high-risk.
Does the guarantee cover views that YouTube removes?
The Refund Policy offers a refill when metrics drop, and it does not distinguish between causes. It does not promise anything about YouTube’s own decisions, and the Terms place account outcomes on you.
Is there a refund if BoostMe cancels the order?
The Terms allow cancellation when site information was inaccurate but do not describe a refund process for that case. Confirm it with support in writing.
Before You Rely on the Guarantee
- Screenshot your view count with the date before ordering
- Save the order confirmation and order number
- Read the Refund Policy, not just the FAQ summary
- Ask support in writing about refill limits if they matter to you
- Confirm the channel is personal and non-commercial
- Accept that YouTube’s decisions on counts and strikes are outside the guarantee
The guarantee is most useful for the problems BoostMe controls, such as an order that never arrives. For anything YouTube decides, the guarantee offers little, and the Terms say so plainly. This guide is general information, not legal advice.